Word And Mouth



Word And Mouth is a writing and customer communications company.

We work with people who have a lot of questions. Questions such as:

  • I need a hand rewriting my website
  • My business has a great news story to share.
  • My marketing team needs a writing workshop
  • I've heard of this bizarre radio show called Thacknology.

Word And Mouth is where you come when you need to create captivating content for your customers. The company was founded by Dave Thackeray, award-winning journalist, editor, marketer and communications coach, who likes nothing more than seeing customers flock to your business - again and again.

When we're not hard at work we're having fun producing Thacknology, the radio show hosted and produced by Dave. It can sometimes be torture for your ears and the safe phrase is: 'Hit the stop button!'.






Captivating customer communications start by having a word.

Word And Mouth knows inside out how to engage, illuminate, inspire and convert customers from prospective to profitable.

We're here to share your stories and tell your tales.

Word And Mouth will take on any project involving words - from press releases announcing your big or small news to the world, to entire website rewrites.

We're also ideas dynamos. Need a blog created, or a newsletter produced? Let's talk! 

Writing workshops

When it comes to knowing your business, nobody does it better than you and your team. It's what happens inside your four walls that makes you unique - and it's important to share those stories with your customers, colleagues and stakeholders.

Word And Mouth can get your teams thinking creatively and writing like wizards. Our writing workshops are energetic, entertaining and inspiring.


Content strategY

You've got to get serious about communications. Globalisation has brought about a level playing field for everyone across the world competing for your customer. You need an edge. A USP. To show why you're unique.

Creating a content strategy is essential to your sustainable success.

Word And Mouth can build your content strategy or work with your teams to create a content plan and calendar and then host monthly, quarterly or annual sessions to review and preview your work.

voice overs and podcasting

Word And Mouth founder Dave Thackeray is no stranger to broadcasting and podcasting, using the dark art of sonic seduction to create customer communities.

Dave's the Word and the Mouth in Word And Mouth. An accomplished journalist, editor, marketer and communications coach, As the UK Ambassador to the European Podcast Award, Dave has helped thousands of podcasters to shine online and has himself hosted and produced dozens of inspiring and intriguing shows - from Geek Gift Giving Guides to a season with Emmy Award-winning writer and author, Dan Lyons (Newsweek and Fake Steve Jobs).

If you've got a corporate video in the works or fancy producing a podcast for your business, talk to Word And Mouth.

Words. Ideas. Brands. Marketing. There doesn’t seem to be much in these fields that Dave doesn’t have in depth knowledge about! Underpinning all this is his outstanding communication and articulation skills. Dave has been working with us on a consultative basis as we begin to reevaluate our own brand and increase the value of our offering. Dave is a great contact to have and has already made himself a valuable friend of the company. Highly recommended!
— Angela Roche, Founder, Design By Day





press release

Word And Mouth will work with your colleagues to assemble the right information for the right news outlets.

We'll help you identify the influencers and stakeholders who can propel your message to the right customers of today and tomorrow.

Then we'll write the press release and set it free.


website audit

Our digital communications experts will spend hours poring over your website before presenting you with a personalised report showing where you can make the greatest difference with the least effort to inspire and convert your prospective customers.

We recommend the Website Audit service to everyone, irrespective of whether they are new to business or have ben marketing their company for years.




content strategy

Customer communications is no small project.

A huge commitment is required from both your business and Word And Mouth to produce a masterplan bringing your brand to life both online and offline.

Our Content Strategy service is carried out using video conferencing (or face to face - travel expenses will be required and are additional to the standard service price) and you should plan for 10 hours of strategy meetings with us, in addition to 25+ hours of research to make this a huge hit for your business.


Voice Over

Acclaimed broadcaster and voice over artist Dave Thackeray is here to narrate your next explainer or corporate video.

Simply provide us with an overview of what you're looking to accomplish with your production, and the precise duration of the finished footage.

We can either help you write a script to accompany the work, or you can provide your own.




podcast 10-pack

A podcast can be the most powerful way to introduce people to your brand and create a customer community in tune with your message.

Dave Thackeray, UK Ambassador to the European Podcast Award, will research, host and produce a season of 10 shows to get your podcast off to a flying start.

Alternatively please get in touch to find out about podcast coaching for your future hosts. We can also help with content planning - or if you'd simply like us to edit your shows, we can do that for you, too.


website home page rewrite

Your home page is your shop window.

The quickest and easiest way to appreciate the huge benefits of bringing Word And Mouth to your business is to have us review and rewrite your home page.

We'll spend time understanding your mission, vision and values and then dive right in, providing you with a draft of the home page rewrite which you can use in part or full to give your home on the web a major makeover.





proud to work with





We like to discuss projects before getting started. A chat is the best way to sense your way around how we at Word And Mouth do things with your business in mind.

It might be that you want something in the writing vein that isn't mentioned above. Which is totally fine and delightful because, as communicators of the highest standard, we like getting our teeth into something gloriously fresh and innovative.

Either complete the short form below or email dave@wordandmouth.com.